In-Balance Counselling & Consultants Pty Ltd ABN 320089003967 (“us”, “we”, “our”) trading under the names of Sagire, Sagire Clinic, Tasmanian Chinese Medicine recognises the importance of your privacy and respects your right to control how you personal information is collected and used.

 

This privacy policy is aligned with the Australian Privacy Principles as set out in the Privacy Act 1988 and describes the way we may collect, hold and disclose personal information. This policy applies to any of our websites for acupuncture and herbal medicine. Our online store has a seperate policy as per its website.

 

In this policy personal information refers to any information which may identify you or by which your identity might be reasonably determined. 

 

WHAT INFORMATION DO WE COLLECT?

 

We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey or fill out a form (including booking forms). When registering on our site, as appropriate you may be asked to enter your name, email, phone number, address and other contact information.

 

You may visit our site anonymously however this will impact on the features you are able to use.

 

We will never send emails requesting credit card details or other personal information.

 

Sensitive information refers information about an individual’s racial or ethnic origin, political opinions, religious belief or affiliation, work, sexual orientation, your payment and billing information and will be collected only where necessary to offer you a service. We may collect details of conversations we have had with you or any other information relevant to us.

 

We may collect sensitive information about you including medical reports, referrals, medication, health history and other important health information where you consent and such information is reasonably necessary to provide our services to you.

 

We automatically collect through our site and services information that is often not personally identifiable, such as the website from which visitors cameo our site, IP address, browser type and other information relating to the device through which they access the site.

 

WHAT DO WE USE YOUR INFORMATION FOR?

 

Any of the information we collect from you may be used to:

 

• provide services for the purposes it was collected for including maintaining your account, contact details, processing payments and keeping you informed.

• personalise your experience enabling us to better respond to your individual needs

• improve our website by striving to improve our website offerings based on information and feedback we receive from you

• improve customer service by using your information to effectively respond to your customer service requests and support needs

• administer a content, promotion, survey or other site feature

• send periodic emails

• The email address you provide on registration may be used to send you information and updates pertaining to company news, updates, special promotions or service information or similar.

• we may use non-personally identifying information about clients for the purposes of training, market analysis, research, marketing and other purposes.

 

If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email.

 

HOW DO WE PROTECT YOUR INFORMATION

 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or provide information.

 

We will take all reasonable steps to protect your personal information from misuse, loss, unauthorised access and modification or disclosure. We choose to use highly regarded providers for our record keeping storage along with reasonable physical, technical and administrative measures to protect personal information.

 

Despite our best endeavours, you should be aware that no data security measures can guarantee security one hundred percent of the time. We especially cannot guarantee the security of any information you send via the internet either via a website or email and such transmission is at your own risk.

 

We have certain legal and regulatory reasons for keeping your information for set time periods. If we are no longer required to use the information, we take reasonable steps to destroy or de-identify it.

 

Personal information may be stored with third party data centres that may be located overseas. We choose our providers with care but can take no responsibility for any data breach or regulatory changes that impact their service to us.

 

COOKIES

 

Cookies are small files that a site or its ISP transfers to your computer hard drive through your web browser (if you allow) that enables the site or ISP systems to recognise your browser and capture and remember certain information. For instance it may repopulate information on forms. 

 

Our site may use cookies to personalise your experience of the site. We do not use them to track your general usage of the site in any identifiable way. The default settings of your browser may allow cookies from your search engine or internet service provider to save a cookie on your machine. You can choose to have your computer warn you when a cookie is being sent or you can choose to turn off all cookies in your browser settings. 

 

DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

 

We may disclose your personal information to third parties or contractors who are integral to the provision of our services. This may include third party applications for accounting, clinic management, email services and the like. 

 

We do not sell, trade or otherwise transfer your information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting and marketing 

 our business or servicing you, so long as these parties agree to keep this information confidential in line with the policy statement you are reading. We will, however, release your information when we believe it is appropriate comply with the law, enforce our site policies or protect ours or others’ rites, property or safety. No other information will be provided to any other parties for marketing, advertising or similar such purposes.

 

We may provide your information to other medical service providers such as your doctor or specialist or to insurance providers and the like where your condition is covered by such organisations. 

 

THIRD PARTY LINKS

 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have seperate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome feedback about these sites. 

 

ACCESS AND ACCURACY

 

You can access and/or correct information we hold about you  by contacting us as described below. We encourage you to contact us should your details change in order to keep your record up to date. Where you require copies of your records please allow 10 business days for processing. We reserve the right to charge a reasonable processing fee depending on your request at our discretion.

 

DATA BREACHES

 

Should we become aware of a data breach impacting your information we will notify you as soon as reasonably practicable in accordance with the relevant Act.

 

YOUR CONSENT

 

By using our site, you consent to this policy.

 

CHANGES TO OUR POLICIES

 

If we decide to change our Privacy Policy or other policies, we will post those changes on these pages. 

 

CONTACTING US

 

If there are any questions regarding this or any of our policies you may contact us here. 

 

The Practice Manager

Sagire

40a Risby St

Ulverstone, TAS 7315

 

The clinic phone number is 03 6425 5540.